Last updated: 11/11/2026.
This policy explains how Elite Dental handles the information you provide through forms on our website and our official messaging channels. By ticking the consent box on a form, you confirm that you have read and agree to this policy.
- Scope
This policy applies to information you provide through forms on elitedental.com.vn, messages to Elite Dental’s official channels (Zalo OA, Facebook/Messenger, Instagram, TikTok, WhatsApp, Viber) and our call centre. Information about examination and treatment at our clinics is handled under the consent form signed at the clinic and Vietnamese law on medical examination and treatment.
- Who processes your data
Information you send through our website and online channels is processed by Elite Dental Co., Ltd. (Công ty TNHH Nha khoa Elite; enterprise registration number 0311654703; head office: 75 Huynh Tinh Cua Street, Xuan Hoa Ward, Ho Chi Minh City) (“Elite Dental”, “we” or “us”).
When you book at Elite Dental Metropole, the information needed for consultation and booking is shared with Công ty TNHH Nha khoa Elite Metropole (enterprise registration number 0317919392; head office: Unit 1.08, Floor 1, Tower B, No. 20 Nguyen Thien Thanh Street, An Khanh Ward, Ho Chi Minh City). Elite Dental clinics use a shared customer records system.
Personal data contact: Personal Data Protection Team – Elite Dental, info@elitedental.com.vn, hotline (+84) 28 7306 3838.
- Information we process
- Contact details: full name, year of birth, phone number, email, and your messaging account name when you message us.
- Booking details: services of interest, preferred clinic, preferred time, any notes you add.
- Health information you describe or send (for example your oral health condition or photos of your teeth). This is sensitive personal data.
- The time and content of the consent box you ticked.
- Purposes
- Contacting you for consultations, booking, confirming and reminding you of appointments;
- Customer care, answering questions and handling complaints;
- Sending offers and news.
- Sharing
Information is shared only as needed for the purposes above, with: staff and doctors of Elite Dental clinics; Công ty TNHH Nha khoa Elite Metropole as described in section 2; service providers to us (customer management software, call centre, messaging, data storage); and competent state authorities as required by law.
- Retention and storage location
Information is kept for as long as needed for the purposes in section 4, or until you ask us to delete it, unless the law requires us to keep it longer. Some storage and messaging services we use have servers outside Vietnam; any transfer of data abroad is carried out in accordance with the law.
- Protection
We apply appropriate organisational and technical measures in accordance with the law to protect your information. No method of transmitting or storing data is completely secure.
- Your rights and responsibilities
You have the rights provided by personal data protection law, including: to be informed about the processing; to give or withdraw consent; to view, correct, delete, restrict or object to the processing of your data; and to complain or take legal action in accordance with the law. Withdrawing consent does not affect processing carried out before the withdrawal.
You can send a request to info@elitedental.com.vn or call (+84) 28 7306 3838. We may verify your identity before acting on a request. Information the law requires us to keep (such as treatment records and payment documents) cannot be deleted during the mandatory retention period.
You are responsible for the accuracy of the information you provide. If you provide information about another person (for example when booking for a family member), you need that person’s consent.
- Children’s information
Our website forms are intended for people aged 16 and over. When booking for someone under 16, a parent or guardian fills in the information and gives consent on their behalf.
- Updates
This policy may be updated when the law or Elite Dental’s operations change. The new version takes effect on the date it is published on the website.
